Replying from Slack
Our primary Slack integration allows you to respond to messages from your customers directly from Slack.
This page will walk you through setting up the integration, testing it, and taking advantage of its capabilities.
Connecting Makassan to a Slack channel
To get started, you'll first need to go to the integration page on the left menu. From there, find the "Reply from Slack" integration and click the "Connect" button.
Adding the Makassan app to Slack
In the channel you've connected to Makassan, you should have received a message explaining what to do next. The first thing you should do is add the Makassan app to the channel.
You can do this by typing /app in the message box, which should trigger a popup to open and take you to the "Add apps to this channel" view. From here, click the "Add" button for the Makassan app.
Replying from Slack
In Slack, reply to the new message in a thread to trigger a reply in Makassan. Verify that this shows up in the dashboard.
Private notes in Slack
If you want to send a private message to your teammates in Slack that won't show up to the customer, you can prefix your message with \\ or ;;. This will show up as a private note in the dashboard.
Closing a conversation from Slack
You can also close (and reopen) a conversation directly from Slack. This can be done by clicking the "Mark as resolved" button in the initial message at the beginning of the thread.
